Kinesiology Tape 5cm x 5m

Thank you for choosing FeetFlow Clinic for your foot care needs. We strive to ensure that you are completely satisfied with your purchases. If for any reason you wish to return a product bought from our website, please take note of our return policy as follows:

• Return Window: You may return your product within 14 days from the date of purchase. Returns beyond this period may not be eligible for a refund or exchange.

• Condition of Return: To qualify for a return, the product must be unopened, in its original packaging, and in new and unused condition. Products that do not meet these criteria may not be accepted for return.

• Return Postage: The buyer is responsible for the return postage costs. We recommend using a traceable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee receipt of your returned item.

• Initiating a Return: To initiate a return, please contact our customer service team via email with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed with the return.

• Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

We appreciate your understanding and cooperation with our return policy. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.

Thank you for shopping with us at FeetFlow Clinic.

Shipping Cost and Method

At FeetFlow Clinic, we prioritize efficient and reliable delivery for all our foot care products. Below are the details of our shipping policies:

Shipping Method:
We partner with Royal Mail and DPD, trusted carriers known for their excellent service and tracking capabilities. When your order is dispatched, you'll receive a tracking number by email, so you can follow your package's journey to your doorstep.

Shipping Cost:
Shipping costs are calculated based on the weight of your package and the delivery address. This ensures you only pay what’s necessary for shipping. To view the estimated shipping cost, please add your desired products to the cart and proceed to checkout.

• Standard Shipping: Our standard shipping option is cost-effective and reliable, with an estimated delivery time of 3-5 business days within the UK.
• Express Shipping: Need your order sooner? Opt for express shipping, with delivery estimates of 1-2 business days within the UK.
• International Shipping: We’re happy to serve customers worldwide. International shipping rates will be calculated at checkout, based on the destination and package weight.

Free Shipping:
For added value, we offer free standard shipping on all UK orders over a certain amount. This free shipping option will automatically apply to your order at checkout, with no promo code required.

Dispatch Time:
Orders placed before 2 PM on business days are typically dispatched the same day. Orders placed after this time, on weekends, or on public holidays, will be processed the following business day.

Packaging:
Rest assured, your items will be securely packaged to prevent damage during transit. We’re committed to sustainability and use eco-friendly packaging materials whenever possible.

Please note that delivery times are estimates. Occasionally, delays may occur due to factors outside our control, such as carrier delays or customs processing for international shipments.

Should you have any questions about our shipping policy or if you need help with your order, please contact our customer service team. We're here to ensure your shopping experience is as smooth and enjoyable as possible.

Thank you for choosing FeetFlow Clinic for your foot care needs. We look forward to serving you!